Getting Started With Journey Progression Analytics

Learn how to use Journey Progression Analytics feature.

Introduction

Journey Progression Analytics helps you track where your accounts are in their buying journey and inform your sales and marketing efforts based though account analytics that:

• Shows you where your accounts are in their buying journey
• Identifies which accounts are heating up or cooling down based on engagement levels
• Tracks weekly progression of accounts through the buying journey
• Shows you open opportunities at each stage
• Displays topics of interest to accounts, along with their combined first-party and third-party engagement scores

Key Benefits:

• Provides actionable insights for sales and marketing teams to engage accounts at the right time.
• Enhances the effectiveness of your ABM programs by showing which efforts are driving account progression.
• Helps prioritize account-based advertising strategies by distinguishing between accounts in the awareness stage and those ready to make a purchase.
• Offers comparison reports to demonstrate the impact of ABM activities to stakeholders.

Prerequisites:

• Create Your Hot Demand Intent Report
  This report is essential for the analytics to function properly. You can create a Hot Demand Intent Report by navigating to Intent Reports -> New Intent Report and selecting the Hot Demand use case on the first page of the setup wizard. Please read this article if you are new to intent reports.
• Request Feature Activation
  Contact your CSM to enable the Journey Progression Analytics feature.

Getting Started

To access the Progression Analytics feature, in the N.Rich navigation header menu, click on “Analytics”, then “Progression analytics” menu item.

To view progression analytics for a specific Intent Report, select the Intent Report under the first dropdown available.

The feature will then populate Journey Progression Analytics as shown in the screenshot above, populating a funnel view, a week by week view, open opportunities and account lists.

Using the Funnel View:

• What It Does:
  The Funnel View visualizes how many accounts are advancing or regressing in the buying journey.
• Step-by-Step Instructions:
  1. Navigate to the Journey Progression Analytics section in the N.Rich platform.
  2. Select your Intent Report. 
  3. The Account Funnel will be populated accordingly.
  4. Review the funnel stages to identify the movement of accounts.
  5. Click on "In Market", "Engaged" or "Hot" stage to see all accounts in each stage.
  6. Click on the number on the right side to see only the accounts that progressed or regressed in each stage.
  7. Use the insights to determine next steps for your marketing or sales outreach.
     
     

Using the Weekly View:

• What It Does:
  The Weekly View provides a week-by-week visualization of account progression through the buying stages.
  
  
• Step-by-Step Instructions:
  1. On the upper right hand side corner of the page, switch from "Compare two dates" to "View week by week" view.
  2. The feature will populate a week by week chart showing the total number of accounts in each stage and how they are progression week over week 
  3. Chart Interaction:
     1. You can select the stages you are interested in seeing by using the stage selectors at the bottom of the chart.
     2. You can change the date range comparison by interacting with the "Compare range" dropdown selection.

Using Date Range Comparison:
Use the “Compare range” selectors to narrow down on a weekly date range you want to see analytics for. The first selector enables you to select the furthest week you want to compare the base week range (second selector) against.

For example, in the screenshot below, we are comparing last week’s data against the data from 3 weeks ago and can see that 5 accounts moved from Engaged to Hot.

Interpreting Engagement Scores: 

• What They Mean:
  Engagement scores combine first-party and third-party data to indicate the level of interest an account has in your offerings. Since the Intent Report used as source are based predominantly on first-party data, the analytics (and progression criteria) will be inherently based mostly on first-party engagements. Below are the engagement thresholds for the accounts to move from one stage to another.
  

  Stage	Score threshold
  Cold	Less than 0
  In Market	Less than 30
  Engaged	Between 30 and 60
  Hot	Greater than 60

• How to Use Them:
  1. Review the engagement scores for each account.
  2. Prioritize accounts with high scores for immediate follow-up.
  3. Monitor lower scores to determine if additional nurturing or different tactics are needed.

Note

The Journey Progression Analytics feature is currently in beta, with ongoing enhancements based on user feedback.

Best Practices

To make the most out of the progression analytics feature, its best to use an intent report that includes segments you are actively advertising to. Since the progression is based mainly on first-party engagements, seeing analytics for the accounts you are advertising to will help you understand how successful your ABM program is at driving accounts to convert.

FAQ

Why I can’t see any intent reports to choose from?
Cause: No Hot Demand Intent Report have been set up.
Solution: Make you that you have set up an Intent Report using the Hot Demand preset which sets the Intent Report to use mainly first-party data engagement sources (80% first-party weight).

Why no accounts are showing up in the Funnel or Weekly views?
Cause: The Hot Demand Intent Report may not be set up correctly.
Solution: Double-check the setup of your Intent Report and ensure it is generating data.

Why the Engagement scores seem inaccurate or outdated?
Cause: Data synchronization issues or outdated third-party data.
Solution: Contact your CSM to verify the data sources and ensure they are up-to-date.